Return Policy

At Syokids, your happiness matters to us! If you’re not 100% satisfied with your order, we’re here to make returns as easy and stress-free as possible.

---

Return Eligibility

To qualify for a return:

• Timeframe: Returns must be made within 7 days of your purchase date.

• Condition: Items must be unworn, unwashed, and in original condition with tags still attached.

---

Items That Cannot Be Returned

Some items are non-returnable, including:

• Final Sale Items – Clearly marked as “Final Sale.”

• Customized or Personalized Items – These are made just for you and can’t be returned.

• Undergarments & Swimwear – For hygiene reasons, these cannot be accepted.

---

How to Return

1. Contact Us
   Reach out via:

   • WhatsApp: +94 77 790 3268

   • Instagram DM: @syokidssl

2. Prepare Your Return

   • Pack the item securely in the original packaging (or any safe alternative).

   • Include your order confirmation or proof of purchase.

3. Ship It Back

   • Send the return package to our store address (provided via WhatsApp or DM after initiating return).

---

Refunds

• Processing Time: Refunds take 5–7 business days after we receive your returned item.

• Refund Method: We’ll return the funds to the original payment method used.

• Shipping Costs:

  • Original shipping charges are non-refundable.

  • Return shipping is at the customer’s expense unless the item was damaged or incorrect.

---

Exchanges

Need a different size or color?

• Simply return the original item.

• Then place a new order for the correct item.

---

Need Help?

We’re happy to assist! Kindly reach out to us.

---

Policy Updates

We may update this policy from time to time without prior notice. Please check back to stay informed.

---

Thank you for shopping at Syokids — where little styles bring big smiles!